What Currency are the prices in?
All items are in AUD$ unless stated otherwise. All payments are processed in AUD$.
How much is shipping?
All Australian domestic and International orders include FREE shipping.
How do I know if my order has gone through?
All successful order transactions will receive an order confirmation email. If you have not received your order confirmation email within 24 hours, check your email junk or spam folder or contact info@onemoreapparel.store
What countries are orders shipped to?
We ship to many locations. Your order will be confirmed within 3 business days. If we cannot reach your destination by shipping, we will cancel the order and refund any monies paid.
How is my international parcel sent?
International orders are sent via various international courier agents and each shipping country differs so local taxes and duties will need to be remitted by receiver if requested from customs.
Signature may be required upon delivery. Parcels are traceable but not insured. One More Apparel is not responsible for lost packages, which have been confirmed delivered by the courier delivering the package.
How long are credit notes valid for?
Credit notes are valid for 6 months from the date of issue.
How long does shipping take?
Orders may take up to 25 days to be delivered.
Return policy
We provide a return within 7 days of delivery for a credit note, exchange or refund and on the basis all of the following criteria is met:
Several types of goods are exempt from being returned. Goods such as preloved consignment pieces, hiring pieces, used shoes and certain delicate items may not be eligible for return or refund. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Our returns policy does not limit or deter from any statutory rights or warranties provided for by the Competition and Consumer Act 2010.
Please do not send your purchase back to the designer.
Requesting a domestic return
Return fees
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund processing times
It will depend on how the order is paid for though we will advise you once the refund has been processed. If the money is not received within 1 week from the date the refund was processed, please contact info@onemoreapparel.store and we will investigate the matter.
Paypal refunds are instant.
Return policy
We provide a returns policy within 3 days of delivery for a credit note only.
We do not offer refund or exchange.
We only provide returns for one credit note per order and on the basis all of the following criteria is met:
Return fees
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Requesting an international return?